Right of withdrawal
ou can revoke your contractual declaration within fourteen days without giving reasons. The beginning of the fourteen-day revocation period is
a) the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods (scope of application: contract of sale for the delivery of one good or several goods which are delivered together) or
(b) the day on which you or a third party other than the carrier and indicated by you took or has taken possession of the last goods (scope of application: contract for the supply of several goods ordered in a single transaction but which are or have been supplied separately); or
(c) the day on which you or a third party other than the carrier and indicated by you took possession of the last consignment or the last item (scope of application: contract for the supply of goods in several consignments or items). If there is more than one of the above alternatives, the withdrawal period does not start to run until you or a third party named by you who is not the carrier has taken possession of the last goods or the last partial consignment or piece."
A clear declaration of revocation is to be sent to:
KITCHCOM GmbH, represented by the managing director Joachim Leick.
Kaiser-Friedrich-Ring 15
66740 Saarlouis
Tel.: +49 6831-487893-0
Email: info@kitchcom.com
The declaration of cancellation can be made in a formally effective manner by letter, fax, email, but also (remotely) verbally. The return of the goods, however, is not sufficient to effectively declare the revocation, unless expressly agreed otherwise.
Optionally, we provide you with a separate "model withdrawal form", with the help of which you have another equally effective possibility to make use of your right of withdrawal. If you use the "sample cancellation form", we will confirm receipt of your declaration immediately by email.
The deadline shall be deemed to have been met if you send your declaration of revocation before the expiry of the revocation period.
Sample cancellation form
(If you wish to revoke the contract, please fill out this form and return it).
To
KITCHCOM GmbH
Kaiser-Friedrich-Ring 15
66740 Saarlouis
Fax: +49 6831-487893-0
Email: info@kitchcom.com
Herewith I / we* revoke
the contract concluded by me / us* for the purchase of the following goods:
Ordered on* / Received on*:
Name of consumer(s) :
Address of the consumer(s) :
Signature of the consumer(s)
(only if notice is given on paper) :
Date:
* Delete where inapplicable.
Consequences of cancellation
In the event of an effective revocation, we shall return all payments made to you without delay, at the latest, however, within fourteen days of receipt of your declaration of revocation. This includes the delivery costs incurred by you, but only to the extent of the favourable standard shipping method offered by us. Additional surcharges due to other shipping methods will not be reimbursed. The refund will be made by the means of payment you used for your transaction, unless expressly agreed otherwise. You will not be charged any fees for the refund.
We have the right to refuse repayment until we have received either the goods or proof that they have been returned. The goods must be returned or sent back immediately, at the latest, however, within fourteen days after receipt of your declaration of revocation. Sending the goods before the expiry of the fourteen-day period shall be deemed to meet the deadline.
We shall bear the direct costs of the return shipment for orders within Germany. Abroad, the buyer shall bear the direct costs of returning the goods.
Furthermore, there is an obligation to pay compensation if a loss in value of the goods has occurred due to a deterioration in the condition or functioning of the goods. Any benefits derived shall not be liable for compensation.
Items that can be sent by parcel post are to be returned at our risk.
Items that cannot be sent by parcel post - in particular pallet items - will be collected from you within Germany. The buyer shall bear the direct costs for the return of palletised goods in other European countries. The costs are estimated at a maximum of approximately € 299.00. In this regard, the customer is requested to contact KITCHCOM before returning the goods in order to facilitate a suitable shipment and avoid deterioration of the goods.
Special notes:
The customer's right of withdrawal expires prematurely if KITCHCOM or its contractual partner has started the execution of the order with the customer's express consent before the end of the withdrawal period or if the customer has initiated this himself.
There is no right of withdrawal for contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
A right of withdrawal for commercial customers (entrepreneurs in the sense of § 14 BGB, who act in the exercise of their commercial or independent professional activity when concluding the contract) is excluded.
- End of the cancellation policy -