Payment / Shipping

The delivery of the goods/articles is carried out by a forwarding agent or parcel service at the respective costs incurred. The shipping costs are as follows (all figures in gross, incl. VAT):

Within Germany there are no shipping costs for pallets and parcels.

The freight costs for the German islands (18565 Fährinsel, 25845 Elisabeth-Sophien-Koog, 25845 Nordstrand, 25845 Nordstrandischmoor, 25845 Suedfall, 25849 Pellworm, 25849 Suederoog, 25859 Hooge, 25863 Langeness, 25869 Groede, 25869 Habel, 25869 Oland, 25938 Alkersum, 25938 Borgsum, 25938 Dunsum, 25938 Midlum, 25938 Nieblum, 25938 Oevenum, 25938 Oldsum, 25938 Suederende, 25938 Utersum, 25938 Witsum, 25938 Wrixsum, 25938 Wyk, 25946 Nebel, 25946 Norddorf, 25946 Wittduen, 25980 Rantum, 25980 Sylt-Ost, 25980 Westerland, 25992 Jugenseeheim Kassel, 25992 List, 25992 Vogelkoje, 25996 Wenningstedt, 25599 Kampen, 26465 Langeroog, 26474 Spiekeroog, 26486 Wangerooge, 26548 Norderney, 26571 Juist, 26571 North Sea island Memmert, 26579 Baltrum, 26757 Borkum, 27498 Helgoland, 27499 Hamburg island Neuwerk, 83209 Herrenchiemsee, 83209 Prien, 83256 Chiemsee, 83256 Frauenchiemsee) deviate from this and must be requested separately.


Freight charges for deliveries abroad deviate from this and will be invoiced by the seller in addition to the stated final prices of the respective goods. The amount of the shipping costs depends on the article offered and on the country of delivery. The specific shipping costs will be clearly communicated to you again in the shopping basket system and on the order page.

Please note that pallet items can only be shipped if a telephone number is provided. The telephone number must be provided in order to arrange a delivery date with you.

Pallet deliveries are always free kerbside!

Agreed delivery periods shall be extended accordingly in the event of unforeseen extraordinary events which KITCHCOM - even if the upstream supplier or manufacturer is responsible for them - could not avert despite reasonable care according to the circumstances of the individual case. These include in particular force majeure, official interventions, operational disruptions, industrial disputes, delays in the delivery of raw and auxiliary materials as well as finished parts.

KITCHCOM shall only be in default of delivery if the delivery time agreed in writing is exceeded by more than four weeks.

If the customer does not accept the goods even after a reasonable period of grace or declares non-acceptance beforehand, KITCHCOM shall nevertheless be entitled to invoice the goods. Furthermore, KITCHCOM shall still be entitled to withdraw from the contract in writing.

In the event of withdrawal, the customer shall be obliged to compensate KITCHCOM for any damage incurred by KITCHCOM as a result. For this purpose, KITCHCOM shall be entitled to retain half of the purchase price payment, however, at least a lump sum for damages amounting to 10% of the order value.

The customer reserves the right to prove a lower damage, KITCHCOM the right to claim a higher damage.

In case of deliveries abroad, the customer shall be obliged to procure in due time any necessary registrations and permits at his own expense and to pay any due customs duties. The customer shall be responsible for any delays and damages caused by non-fulfilment of this obligation.